Yes, you will need the inexpensive Flexline system, which consists of a short length of Flexline to vacuum dirty balls from the ball pool to the HyGenie™ and a similar length through which to blow cleaned balls back to the ball pool. The machine supplies vacuum and pressure.

No, all HyGenie™ machines are built to operate "Self-Contained.” Self-Contained means water and detergent are loaded in the machine, which is moved on casters to wherever you need it. You discard dirty water and put in fresh water and detergent as needed. You only need an electrical outlet to plug into. 

No, heavy foaming can cause problems. HyGenie™ recommends low-foaming detergent or an equivalent. We distribute a cleaning product that contains detergent disinfectants and sanitizing additives that is specially formulated for HyGenie™ machines. You can use other liquid detergents if they produce little foaming with equal germ-reduction power.

It could be something simple, so first look for obvious answers such as power outage, unplugged power cord, blown fuses, broken or too soft balls jammed up in the machine or lines, etc. Refer to the machine manual for quick help and a better understanding of the machine in preparation for calling the factory to describe the problem. Your machine is warranted for one year covering defects in workmanship and materials. A qualified technician is available to help diagnose the problem and offer assistance and replacement parts as needed. Our phone number is 1-800-364-2255 or 1-336-265-8981. We have never had a problem reported that could not be corrected with a phone call or two.

You may visit www.ballpoolballs.com for ordering information. 21st Century Products, Inc. manufactures HyGenie™ and GermBLOCK™ ball pool balls. HyGenie™ owners may ask for a 5% discount on balls. Have your HyGenie™ serial number handy when you call to order balls.

No, HyGenie™ is designed to clean regular lightweight thin wall plastic ball pool balls 73 mm (2-7/8") to 82 mm (3-1/8") in diameter. Heavy rubber or thick wall balls are generally not used in ball pools and are too heavy to be conveyed by vacuum and air pressure. HyGenie™ is not designed for hazardous small diameter balls - which children might put in their mouth, thus a choking hazard. A safe ball pool ball should be no smaller than 2-7/8" (73 mm) and be light-weight - approximately 10-14 grams - so as not to become a harmful object when thrown at another child.